Refund Policy

Our Commitment

At TranscriptX, we strive to provide the best YouTube transcript extraction service possible. We want you to be completely satisfied with your purchase. This Refund Policy explains our refund terms and how to request a refund if needed.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with TranscriptX for any reason within the first 30 days of your subscription, you can request a full refund.

To be eligible for the 30-day money-back guarantee:

• You must be a first-time subscriber to the paid plan
• The refund request must be made within 30 days of the initial purchase
• You must provide a brief reason for the refund request

Refund Eligibility After 30 Days

After the initial 30-day period, refunds are evaluated on a case-by-case basis. We may issue a refund or partial refund in the following circumstances:

• Service outages or technical issues that prevented you from using TranscriptX for an extended period
• Duplicate charges or billing errors
• Accidental renewal if you can demonstrate you attempted to cancel before the renewal date
• Other exceptional circumstances at our discretion

Non-Refundable Situations

The following situations are not eligible for refunds:

• Subscription renewals after the first 30-day period, if you did not cancel before the renewal date
• Credits or extractions that have been used or consumed
• Violations of our Terms of Service or acceptable use policy
• Change of mind after actively using the service beyond the 30-day guarantee period
• Free trial conversions to paid plans (covered by the 30-day guarantee from conversion date)

How to Request a Refund

To request a refund, please contact our support team:

Please include the following information in your refund request:

• Your account email address
• The subscription plan you purchased
• The date of purchase
• A brief explanation of why you're requesting a refund

Refund Processing

Once your refund request is approved:

• We will process the refund within 5-7 business days
• Refunds will be issued to the original payment method used for the purchase
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
• You will receive a confirmation email once the refund has been processed
• Your account will be downgraded to the free plan immediately upon refund processing

Subscription Cancellations

If you wish to cancel your subscription without requesting a refund:

• You can cancel at any time from your account settings
• You'll retain access to paid features until the end of your current billing period
• No refund will be issued for the remaining time in your billing period
• Your subscription will not renew, and you'll be automatically moved to the free plan

Fair Use Policy

We reserve the right to deny refund requests that we believe are made in bad faith or that abuse our refund policy. This includes but is not limited to:

• Repeated subscription and refund patterns
• Requesting refunds after extracting a large volume of transcripts
• Claims that are demonstrably false or fraudulent

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of TranscriptX after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy, please contact us: